Refund Policy

At ZAR ATELIER, we want you to love every piece you receive. This Refund Policy explains your rights when returning ready-to-wear products purchased from our online store.

By placing an order on zaratelier.com, you agree to the terms set out below. If you have any questions before or after a purchase, please contact us using the details at the bottom of this page.

You may request a return within 7 calendar days of receiving your order. The 7-day period begins from the date your package is delivered to the shipping address you provided.

To be eligible, your return request must be submitted within this 7-day window. Requests received after the window has closed will not be accepted.

To be eligible for a return, items must be:

- Unused, unworn, and unwashed.

- In their original condition with all tags, packaging, and accessories intact.

- Accompanied by the original order confirmation or proof of purchase.

Items that show signs of wear, alteration, or use will not be accepted and will be returned to the sender.

The following items are not eligible for return due to their made-to-measure or personalized nature:

- Customized or made-to-measure products.

- Personalized or monogrammed items.

- Unstitched fabric that has been cut or altered after delivery.

- Items purchased on sale or at a final-sale discount (unless faulty).

- Undergarments and accessories worn close to the skin for hygiene reasons.

To start a return, email us at info@zaratelier.com within 7 days of delivery. Please include:

- Your order number.

- The item(s) you wish to return.

- The reason for the return.

- Clear photos of the item(s) showing their current condition.

Once we review your request, we will reply with return instructions and the return shipping address. Do not send items back before receiving these instructions.

Once we receive and inspect your returned item, we will notify you by email that the refund has been approved or declined.

If approved, your refund will be processed back to your original payment method within 7 to 14 business days. The exact timing depends on your bank or payment provider and is outside our control.

Shipping costs paid on the original order are non-refundable unless the return is due to our error (damaged or incorrect item).

Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrectly shipped by us.

We recommend using a trackable shipping service and retaining your proof of postage. We are not responsible for items lost in transit during a return.

If you are returning from outside Pakistan, please mark the package as "Returned Goods" to avoid customs charges.

We offer exchanges for size or color on eligible ready-to-wear items, subject to stock availability. To request an exchange, follow the same return process and specify the item and variant you would like instead.

If the requested replacement is out of stock, a refund will be issued instead. Exchange shipping costs follow the same rules as returns.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.

We will arrange a replacement or full refund, including return shipping costs, at no charge to you. This is the only case where return shipping is covered by ZAR ATELIER.

For any questions about returns or refunds, reach us at:

Pakistan: Wadood Plaza Basement, opp. Zemani Mall, Swabi, 23430 - +92 329 9555430

UK: Stockport Road, Manchester M19 2TJ - +44 7448 076346

Email: info@zaratelier.com