Refund policy

At ZarAtelier, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help with an easy and transparent exchange and return process.

Exchange Policy

Eligibility:
Items can be exchanged within 14 days of delivery.
All items are eligible for exchange except items purchased on sale or discount.
Exchanges are available in-store and online.
A proof of purchase is required (order confirmation email or receipt).

Conditions for Exchange:
Items must be:

Unworn and unused
With original tags and packaging intact
Accompanied by the original invoice

Products delivered in boxes (e.g., luxury unstitched) must be returned in their original box.
If you received a defective, wrong-sized, or incorrect item, supporting evidence (such as photos) will be required.

How to Exchange Online:
Contact our Customer Care team:

Email: info@zaratelier.com
Phone: +92 331 9555430

Share the required details and, once approved, we'll arrange a pickup from your doorstep.

The exchange process typically takes 7–10 working days after verification.

In-Store Exchange:
Visit any ZarAtelier store with your item, original invoice, and intact tags and packaging to process your exchange on the spot.

Return Policy

Eligibility:
Return requests must be made within 30 days of receiving your order.
Returns are only accepted if:
The item is damaged, defective, or
An incorrect item was delivered

Conditions:
The item must be:

Unused
In original packaging
With all tags intact
Accompanied by proof of purchase

How to Return:
Contact our Customer Care team:

Email: info@zaratelier.com
Phone: +92 331 9555430

We will arrange for the item(s) to be picked up from your location.
Once the return is received and verified, we will issue you a credit voucher equal to the value of your item.
This voucher can be redeemed online only at zaratelier.com.

Need Help?
If you have any questions, our Customer Care team is happy to assist you every step of the way.

Thank you for shopping with ZarAtelier.